Terms of service
Last updated: April 2026
These terms govern your use of keepsakemelody.com and the purchase of custom gift songs from Keepsake Melody (“we”, “us”). By visiting the site, placing an order, submitting information, downloading a song, or using any part of the service, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the site or place an order.
Access and information you provide
You confirm that you are old enough to use this service in your location, or that you have permission from a parent or guardian. When you place an order or contact us, you agree to provide accurate, current, and complete information, including your email address, payment details, and the story or preferences needed to create your song. You are responsible for making sure the email address you provide can receive our messages.
What we provide
Keepsake Melody creates personalized songs intended as gifts, based on information you supply, such as recipient, occasion, style, story, and optional lyrics. Delivery is digital, usually by MP3 download or as described at checkout. We aim to create something meaningful and personal, but music is creative and subjective, so the final song may not match every detail you imagined. Creative choices remain subject to practical, artistic, technical, and production limits; we will use reasonable efforts to reflect your input.
Orders
When you place an order, you are making a request to purchase a custom digital product. We may accept, decline, cancel, or contact you about an order where reasonably necessary, including if information is incomplete, payment cannot be processed, the requested content is unsuitable, or we are unable to fulfil the order as submitted. Please review your order carefully before submitting it, as custom work can begin soon after payment.
Purchases are made for your own personal, family, or household enjoyment. If you need broader rights for a business, brand, public campaign, resale, licensing, or another special use, please contact us before ordering so we can discuss whether a separate written agreement is appropriate.
Prices and payment
Prices, discounts, delivery options, and promotions may change from time to time. The price for your order is the price shown at checkout when you submit the order, plus any applicable taxes or charges shown there. Payment is processed by our payment provider, and you agree to provide accurate billing and payment information. Orders are produced after successful payment unless we state otherwise.
Delivery and access
Delivery times are estimates, not guarantees. We provide access to your completed song by making a download or access link available, and we may also send a courtesy email notification. Delivery is considered complete when the access link is made available, whether or not you open the email, click the link, download the file, or listen to the song. If you do not see our email, please check your spam or junk folder.
You are responsible for keeping your order details and download link safe once delivered. Access links may be time-limited, changed, disabled, or replaced where needed for security, maintenance, or operational reasons. We do not promise permanent hosting, archiving, backup, re-delivery, or ongoing availability of any particular file or link.
Ownership of your song
When we have delivered your completed song and you have paid in full, you own the final delivered recording we provide for your song. Keepsake Melody songs are created for your own personal, family, or household enjoyment, including sharing with the people who matter to you. We may retain the right to use anonymized or aggregated data and to operate our business (for example to fulfill support and legal obligations). If any third-party tools or samples are used in production, your rights are to the final mix we deliver to you as described here; underlying third-party rights remain with their owners where applicable.
Your content and permission
You are responsible for the information, stories, names, lyrics, messages, and other text you submit. You confirm that you have the right to provide them, that they do not infringe anyone else's rights, and that you have any permission needed for information about another person, including a child. You grant us a non-exclusive license to use your submissions solely to create, deliver, support, improve, and operate the service as permitted by law.
Our website and brand
The Keepsake Melody website, name, logo, design, text, images, examples, reviews, and other site content belong to us or our licensors. You may use the website for normal personal browsing and ordering, but you may not copy, scrape, reproduce, sell, resell, modify, or exploit the website or its content without our written permission.
Links to our site
You may link to our homepage or public pages in a fair and lawful way, provided the link is not deceptive and does not suggest that we sponsor, approve, or endorse you, your website, or your products unless we have agreed to that in writing. You may not use our logo, branding, artwork, or page content in a way that implies endorsement without our written permission.
You may not frame, embed, mirror, or present our website inside another website or service in a way that changes its appearance, hides its source, confuses users, or suggests it belongs to someone else. We may ask you to remove a link, frame, or reference to Keepsake Melody where we believe it is misleading, harmful, unlawful, or inconsistent with our brand.
Reviews and feedback
If you submit a review, testimonial, suggestion, idea, or other feedback, you give us permission to use, publish, reproduce, edit for length or clarity, display, and share it in connection with Keepsake Melody, including on our website and in marketing. We may choose whether to publish, hide, remove, or moderate reviews and feedback. Reviews reflect the views of the person who submitted them and do not necessarily represent our views.
Third-party services and links
Our service may rely on or link to third parties, such as payment processors, email providers, hosting providers, analytics tools, storage providers, or other technology services. We are not responsible for third-party websites, policies, outages, delays, or failures. If you follow a third-party link or use a third-party service, you do so under that provider's terms and policies.
Prohibited uses
You may not use the site or service for unlawful, harmful, abusive, misleading, infringing, automated, or malicious activity. This includes attempting to interfere with the site, bypass security measures, scrape content, upload harmful code, impersonate others, submit content you do not have rights to use, harass our team or others, or misuse order, support, review, or payment systems.
Refunds, cancellations, and changes
Because our songs are custom and digital, cancellations and refunds may be limited once work has begun or delivery has occurred. If you need to cancel, contact us as soon as possible. If work has not started, we may be able to cancel and refund the order. Once production has started, cancellation may no longer be available.
If you are unhappy with your delivered song, please contact us within 48 hours after delivery and explain what you would like us to review. Where reasonable and practical, we may offer revisions or corrections to help the song better reflect the order. Revision requests must relate to the original order brief and may be limited where they request a materially different song, style, story, vocal, or production direction.
If there is a clear delivery issue, incorrect file, corrupted file, or an error on our side that means we did not deliver substantially as described, we may, at our option, re-deliver the digital product, make a reasonable correction, or provide a refund where appropriate. Approved refunds are normally returned to the original payment method, subject to payment processor timing and rules.
Disclaimer
The service is provided “as is” and “as available” to the fullest extent permitted by law. We do not guarantee that the site, emails, downloads, links, files, payment services, or third-party services will always be uninterrupted, secure, timely, or error-free. We disclaim warranties not expressly stated here, including implied warranties where permitted by law.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, failed emails, service interruptions, delayed delivery, inaccessible links, corrupted files, third-party outages, or issues caused by your device, software, internet connection, email settings, or incorrect information you provide. Our total liability for any order will not exceed the amount you paid for that specific order. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.
Indemnity
You agree to be responsible for claims, losses, damages, liabilities, and reasonable costs arising from your breach of these terms, your misuse of the service, your violation of law, or your submission of content that infringes or violates the rights of another person.
Severability and entire agreement
If part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. These terms, together with any policies linked from them, form the agreement between you and Keepsake Melody for use of the site and service.
Changes
We may update these terms. Continued use of the site or new orders after changes constitutes acceptance of the updated terms. Material changes will be indicated by updating the date above.
Governing law
These terms are governed by the laws applicable in the jurisdiction we designate for our business, without regard to conflict-of-law rules, except where consumer protections in your country cannot be waived.
Contact
Questions about these terms: [email protected]